Return and Refund Policy

Effective Date: August 6, 2026

At Hilx Decor, we want you to absolutely love the pieces you choose for your home. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process.

1. Return Eligibility

We accept returns within [Insert Number, e.g., 7] days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unaltered, and in the exact same condition that you received it.
• It must be in its original packaging with all tags, labels, and protective materials intact.
• You must have the receipt or proof of purchase (order confirmation email).

2. Non-Returnable Items

Please note that certain types of items cannot be returned, including:

• Items purchased on clearance or during a final sale.
• Custom-made or personalized decor items.
• Gift cards.

3. Damages and Issues

Home decor items can be fragile. Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery.

Tip: We highly recommend taking a quick unboxing video or clear photos of the damaged item and the shipping box. This helps us process your replacement or refund much faster!

4. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at [Insert Email Address] with your Order Number and the reason for the return.
2. If requesting a return due to damage, please attach photos or videos of the product.
3. Once your return is approved, we will send you instructions on how and where to send your package. (Note: Items sent back to us without first requesting a return will not be accepted.)

Return Shipping Costs: If the return is due to a defective or incorrect item, Hilx Decor will cover the return shipping. For all other returns (e.g., change of mind), the customer is responsible for paying the return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you to let you know if the refund was approved.

• Approved Refunds: If approved, you will be automatically refunded on your original payment method (e.g., UPI, Credit/Debit Card, or Bank Transfer).
• Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund, typically between 5 to 7 business days.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items directly if they are defective or damaged upon arrival.

7. Contact Us

If you have any questions about your specific return, please don’t hesitate to reach out to us:

• Company Name: Hilx Decor
• Email Address: [Insert Email Address]
• Phone Number: [Insert Phone Number – Optional]