Shipping and Payment Policy
Effective Date: August 6, 2026
At Hilx Decor, we are committed to delivering your home decor products safely and efficiently, while providing a seamless and secure checkout experience. Please read through our shipping and payment processes below.
1. Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer:
- Standard Shipping: Delivery typically takes 3 to 7 business days depending on your location.
- Free Shipping: We offer free standard shipping on all orders over [India].
Shipping Locations
Currently, we ship pan-India. We do not offer international shipping at this time.
Order Tracking
Once your order has dispatched, you will receive an email containing your tracking number(s) and a link to track the package via our delivery partner’s website. Please allow 24-48 hours for the tracking information to become active.
Damaged or Lost Packages
We take great care in packaging our decor items safely. However, if your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 48 hours of delivery. If your package is lost in transit, please reach out so we can investigate and resolve the issue.
2. Payment Policy
Accepted Payment Methods
We offer a variety of secure payment options to ensure a smooth checkout process. You can pay for your Hilx Decor orders using:
- UPI: Google Pay, PhonePe, Paytm, BHIM, and other supported UPI apps.
- Credit and Debit Cards: Visa, MasterCard, RuPay, and Maestro.
- Net Banking: Available for all major banks.
- Company Name: Hilx Decor
- Email Address: [Insert Email Address]
Payment Security
Your security is our top priority. All payments are processed through secure, encrypted, and trusted third-party payment gateways. We do not collect, capture, or store your sensitive banking information, UPI PINs, or full credit card details on our servers.
Failed Transactions
If your payment fails or is interrupted, but the amount is debited from your bank account, it will automatically be refunded to your original payment method by your bank. This process typically takes 5 to 7 business days. If you face any issues, you can contact us, and we will assist you in checking the payment status with our gateway provider.
3. Contact Us
If you have any questions about your order’s shipping status or payment issues, please reach out to our support team: